Browse the conference agenda to discover the range of talks we'll be hosting. We're currently building the agenda and finalising further speakers, so please stay tuned. Presentation titles may be subject to change.
How will the internet of things transform your customer relationships?
HomeLink has deployed suites of IoT devices with dozens of housing providers, and their tenants are always a key part of those stories. Our recent ground-breaking research into the ethics of IoT in social housing and the recent release of our resident app has provided some unexpected and novel insights… find out more during our presentation.
Chris Jones, chief operating officer, Homelink
In-house low-code development for Microsoft Dynamics and Power Platform
Synopsis to be confirmed.
Synopsis to be confirmed
Grand Union Housing
The road to driving change (incl. our in-car HMS!)
During our next lap of driving change at Grand Union, we reflect on how our transformation programme helped us cope with the odd rock and hairpin bend during 2020. This year, we can show off our colleagues’ in-car ‘infotainment’ systems to provide housing data at their fingertips when we all get back on the road in 2021, and a demo of our ‘cruise control’ via RPA.
Simon Penaluna, IT director, and Sue Rice, IT transformation manager, Grand Union Housing
Innovation in housing – What are the right ingredients?
Innovation comes in many forms but not without sustained effort, the right environment and a clear line of sight to the problem you’re trying to solve.
Paul Croston, director of technology, digital & data, Halton Housing
An appetite for construction – Havebury’s in-house development
Launched in 2019, myHavebury is the self-built product of a clear ambition to provide our tenants with a meaningful, intuitive and automated way to do things for themselves. We transformed our digital vision into reality by taking everyone from tenants, front-line staff, executive team and board on a journey to realise our ‘appetite for construction’ using the benefit of co-design and shared buy-in at all levels.
Eleanor Darling, customer service & involvement manager, and Paul Rowley, assistant director of ICT, Havebury Housing
Islington & Shoreditch Housing
How to analyse repairs data using Power BI
Learn how you can use Power BI to deliver a better repairs service; help reduce costs, improve service standards and increase customer satisfaction by providing amazing levels of insight, and use AI visuals and analysis to uncover what’s really influencing cost and performance.
Gary Pliskin, finance director at Islington & Shoreditch Housing
Johnnie Johnson Housing
The positive digital shift as a result of coronavirus
The pandemic has been devastating in many ways, but an area that has seen positive and significant shift during the pandemic is in the race for digital excellence and a ‘digital-first’ culture. Join Steve Allcock to hear his observations of why this is an exciting time for digital transformation, as well as what Johnnie Johnson Housing is doing to respond to the changing world and tenant expectations.
Steve Allcock, director of ICT, data & digital, Johnnie Johnson Housing
The systems skills gap – Specialist recruiters vs. managed vendors
A massive part of an organisation’s success is down to the people who work within it and this requires effective recruitment and talent retention. Should you go for a one-size-fits-all ‘managed vendor’ or the more bespoke ‘specialist recruiter’? We discuss the best options for value adding and business continuity when recruiting a diverse and engaged team.
Jennifer Shorten, director, and Laura Bruford, director, Lioness Recruitment
Connecting customers and modernising our business
We are building on what we already have to improve our services, challenging ourselves to modernise the way in which we work using Microsoft 365 to support our processes, creating a new agile and collaborative culture by shaping behaviours. We have reimagined our customer team and have built solutions to support new processes. Customers can complete end-to-end transactions without intervention and can arrange virtual appointments, creating quicker outcomes for all.
Amanda Hodge, ICT manager, Ros Adby, assistant director of transformation & digital services, and Toni Dickinson, ICT business applications manager, MHS Homes
MRI Software speaker's name TBC
Technology innovation from beyond just housing…
Housing providers must step out of their IT comfort zones to become more innovative, ambitious and efficient. By waking up to the potential of software packages from beyond the housing sector, managers can access additional functionality, cut processing time and enhance data analysis. Progress demands short-term investment but delivers long-term benefits, and despite being small, Manningham Housing is embarking on major IT transformation projects with support from international market leaders.
Shendi Keshet, director of finance & resources, Manningham Housing
Synopsis to be confirmed
Midge Ure OBE, Musician and campaigner
Digital transformation – before, during and after the pandemic
The pandemic has accelerated many workforce trends – Paradigm had already started its digital transformation to re-engineer its processes aligned to an off-the-shelf ERP solution. Having proven our ability to preserve workforce continuity amid the rapid shift to mandatory remote working, we seized the opportunity to re-evaluate our business model to deliver richer and deeper digital experiences and exploit emerging digital technologies for better business outcomes.
Dr Vivienne Adams, head of portfolio & programmes, Paradigm Housing
Introducing micro-service aggregation for business agility
Synopsis to be confirmed.
Clive Thacker, head of technical solutions, Peabody
Peaks and Plains Housing Trust
Building safety compliance data after a regulatory downgrade
Hear first-hand how an organisation created a robust recovery plan following a regulatory downgrade. The presentation will span accepting the situation, replacing blame with learning and recovery, re-evaluating the situation from scratch, implementing robust data governance, rebuilding trust, cultural change and remaining calm (in our case, the downgrade has been like a gift we didn’t quite appreciate just how much we needed).
Emma Richman, director of operations at Peaks & Plains Housing Trust
Platform Housing Group
How to avoid data fatigue in an IoT world
Forecasts indicate that by 2025 there will be 42 billion IoT devices generating 80 zettabytes (ZB) of data. As housing providers expand their IoT projects, we will start generating more data than we know what to do with. What tools and frameworks can we develop to prevent data fatigue and turn this data into actionable business outcomes?
Jon Cocker, chief information officer at Platform Housing Group
How not to implement an IT system – Lessons from the coal face…
From project governance to resourcing, data and skills, implementing an organisation-wide IT system is a daunting prospect. And while it ultimately ended in success for Rooftop, group chief executive Boris Worrall will share his ‘warts and all’ story of why Rooftop’s project drifted off track, what it did to resolve things and, most importantly, the lessons learned.
Boris Worrall, group chief executive, Rooftop Housing
Royal Borough of Kensington & Chelsea
What does IT leadership look like?
Synopsis to be confirmed.
Daniel Rankine, head of ICT & digital, Royal Borough of Kensington & Chelsea
Making the case for digital inclusion
We risk leaving our most vulnerable customers behind if we press ahead with technology solutions without addressing the digital infrastructure, device and skills shortages which are prevalent in our communities. This presentation will demonstrate why focusing on digital inclusion makes business sense while also speaking to the sector’s overall social purpose.
Chris Milborrow, business improvement manager, Southside Housing
The power of a 360-degree view of business intelligence
If 2020 was the year when people were brought together through technology, it was also the year that Sovereign fully embraced the value of data. Learn how our CIO team used data-gathering tools to feed a centralised reporting platform, informing the business of the impact coronavirus was having.
Audrey Lloyd, data insight manager, Sovereign Housing
“I’m on premise… get me out of here!”
Supported by TSG customers demonstrating their own uses of AI-driven document management, RPA and Power Apps solutions, TSG will share updates from its work in housing during 2020 and present the next generation of AI-driven Microsoft 365 features, highlighting how digital transformation isn’t just about shifting servers and applications to the cloud.
Tony Hughes, Microsoft 365 housing strategist, and Kirsty Marsden, senior housing service design lead, TSG
The Guinness Partnership
Synopsis to be confirmed.
Simon Kirkland, group IT director, The Guinness Partnership
Grow your own... Balancing in-house development with best-of-breed 3rd-party software
Wrekin Housing started out like most of our peers, as procurers of business solutions, selecting from an often-limited market the solutions that closest fitted our needs. Frustrated by the limitations of customers’ influence on suppliers’ product roadmaps, we built our own development team to accommodate our nuances and enable us to realise our ambitions. The presentation will talk candidly about the swings and roundabouts, the foundations laid, and balance achieved with a ‘mixed economy’ of external suppliers and in-house development.
Lawrence Gardner, group head of ICT, Wrekin Housing
Faster horses and bigger boats – Change in the housing sector
A ‘warts and all’ look at change in the housing sector and how we can all continue to learn and evolve. We’ll be sharing how Yorkshire Housing’s journey has delivered tangible change to tenants and internal stakeholders, and what we’ve learnt along the way.
Rebecca Farrell-Greenhalgh, service design lead, Yorkshire Housing